When shopping for men’s urban casual wear on Greystand.com, you may have questions about our products, services, or policies. Please review the Frequently Asked Questions (FAQs) below for more information.
FAQs
- How do I register for an account?
You can register for an account by clicking the “Register” button in the top right corner of the website and filling out the required information. - How do I place an order?
Log in to your account, browse our products, select the items you want to purchase, click “Add to Cart,” and follow the on-screen instructions to complete the checkout process. - What payment methods do you accept?
We accept a variety of payment methods, including credit cards, Alipay, and other major payment methods. - How do I process returns or exchanges?
For returns or exchanges, please contact our customer service team within 30 days of receiving your order and adhere to our Return and Exchange Policy. - How do I track my order?
After placing an order, we will send a confirmation email with your order details and tracking information. You can also log in to your account to check your order status. - What if I forgot my password?
You can click “Forgot Password” on the login page and enter your registered email address. We will send you a link to reset your password. - What are the working hours of customer service?
Our customer service team is open Monday to Friday, 9:00 AM to 6:00 PM. You can contact us by email or phone.
- Can I cancel my order?
A: Customers can cancel their orders within 24 hours of placing an order. You can contact our customer service team by emailing them to request a cancellation.
Contact Customer Service
If your question is not answered in the FAQ, or if you need further assistance, please contact our customer service team at:
Phone: +1 (339) 800-6609
Email: demelashhico@greystand.com
Thank you for your interest in Greystand.com. We look forward to providing you with a great shopping experience!